Terms of Service
Effective date: June 14, 2026
Welcome to Hearloom. These Terms of Service (“Terms”) are an agreement between you and Hearloom (“Hearloom,” “we,” “us”). By creating an account or using Hearloom, you agree to these Terms. Please read them together with our Privacy Policy.
Who can use Hearloom
You must be at least 18 years old to create an account and use Hearloom. Hearloom is currently available only to users in the United States.
Your account
You are responsible for keeping your account credentials secure and for activity that happens under your account. Let us know at hello@hearloomapp.com if you believe your account has been used without your permission.
Your content
“Your content” means the voice recordings, photos, titles, names, and other information you add to Hearloom. You keep all the rights you have in your content. By adding content to Hearloom, you give us permission to store, process, and deliver it as needed to provide the service, including delivering memos to their intended recipients on the dates you choose.
You are responsible for the content you add. You confirm that you have the right to share it and that it does not violate the rights of others or any law.
How long keepsakes are kept
Hearloom is built to preserve voices for the people they are meant for. This shapes how content can be changed or removed:
- A memo scheduled for a future date is sealed. While it is sealed, the person who recorded it, or a parent of the child, may edit its details, reschedule it, or delete it.
- Once a memo has been delivered and opened by its recipient, it becomes part of the child’s keepsake and is kept as a permanent record. Delivered, opened memos are not edited or deleted, so the keepsake stays whole.
Because Hearloom is meant to last, memos that have been left for a child are preserved for the life of that child’s vault, up to the child’s 18th birthday, even if the person who recorded them later stops using Hearloom or passes away. This preservation is a core part of what Hearloom is.
Acceptable use
When using Hearloom, you agree not to:
- break the law or infringe anyone’s rights,
- upload content that is harmful, abusive, hateful, or that you do not have the right to share,
- attempt to access accounts, vaults, or data that are not yours,
- interfere with or disrupt the service.
We may remove content or suspend accounts that violate these Terms.
Information about children
A parent or other adult adds information about a child and is responsible for that information and for having the right to provide it. Children do not create or use Hearloom accounts. Please see our Privacy Policy for how children’s information is handled.
Roles and access
Hearloom lets several people contribute to a child’s vault in different roles. Parents can curate the vault. People invited as Voices can add their own memos and see only the memos they have left. These access rules are part of how Hearloom protects each family’s keepsakes.
Deleting your account
You can ask us to delete your account at any time by emailing hello@hearloomapp.com. We will remove your personal account information. As described above and in our Privacy Policy, memos you have already left for a child may be kept so the keepsake remains intact for that child.
Service changes and availability
Hearloom is in active development. We may add, change, or remove features, and the service may sometimes be unavailable. We will try to avoid disruption, but we cannot promise the service will always be available or free of errors.
Disclaimers
Hearloom is provided “as is” and “as available,” without warranties of any kind, whether express or implied. While we work hard to keep your keepsakes safe and to deliver them as scheduled, we do not warrant that the service will be uninterrupted, secure, or free of errors, or that content will never be lost.
Limitation of liability
To the fullest extent permitted by law, Hearloom will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, arising out of or related to your use of the service.
Governing law
These Terms are governed by the laws of the United States and the state in which Hearloom operates, without regard to conflict-of-laws rules. The specific venue for any dispute will be finalized as Hearloom completes its legal review.
Changes to these Terms
We may update these Terms as Hearloom grows. When we make a meaningful change, we will update the date at the top and, where appropriate, let you know in the app. By continuing to use Hearloom after a change takes effect, you agree to the updated Terms.
Contact
Questions about these Terms? Email us at hello@hearloomapp.com.